Shipping Policy

This Shipping Policy governs the shipment of products offered on https://westvero.com/, operated by Westvero, with the contact email address ing.lejogohe@gmail.com. By placing an order through our store, you agree to the terms outlined below.

1. Order Processing

Orders are processed within 2 days after payment confirmation.

Orders placed on weekends or holidays will be processed starting on the next business day.

In the event of an out-of-stock item or any issue during order preparation, the customer will be notified using the email address provided.

2. Shipping Methods, Areas, and Delivery Times

We ship exclusively within the United States (USA).

Available shipping method:

Free Shipping: Estimated delivery time of 3 to 8 business days.

The delivery times provided are estimates and may vary due to external circumstances, including logistics operations, weather conditions, or other circumstances beyond Westvero's control.

3. Shipping Costs

Shipping is free.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to track your shipment.

If you have not received information about your shipment 1 day after the maximum estimated delivery period of 8 business days has passed, please contact us at ing.lejogohe@gmail.com.

5. Deliveries and Addresses

It is the customer's responsibility to provide a complete and accurate shipping address.

If an order is returned due to an incorrect or incomplete address or because delivery could not be completed, reshipment will be subject to payment of the new shipping costs.

The shipping address cannot be changed once the order has been placed.

6. International Shipping and Customs

Westvero does not offer international shipping. Orders are shipped exclusively within the United States (USA).

Therefore, policies regarding international customs duties, taxes, or import fees do not apply.

7. Delayed, Lost, or Shipping-Issue Packages

If you notice an unusual delay or your tracking information has not been updated within a reasonable period, please contact us at ing.lejogohe@gmail.com.

To report a shipping issue, the customer must contact us by email and provide photographs documenting the issue.

If the package is confirmed as lost by the shipping carrier, we will manage the claim with the carrier and inform you of the next steps.

8. Delivery and Inspection

We recommend inspecting the exterior of the package at the time of delivery.

If you notice visible damage to the packaging or signs of mishandling, please report it to the shipping carrier and document the issue with photographs of the package and shipping label.

For damaged or defective items discovered after delivery, please contact us at ing.lejogohe@gmail.com.

9. Cancellation Before Shipping

Orders cannot be canceled before shipment.

For any questions regarding your order, please contact us at ing.lejogohe@gmail.com.

10. Changes to This Policy

Westvero may modify this Shipping Policy at any time. Any updates will become effective upon publication on https://westvero.com/.

11. Contact

For any questions related to shipping:

Email: ing.lejogohe@gmail.com

Effective Date: September 1, 2026